FAQs

I use online bill pay service. Where should I send my payment?

If you use your bank's online bill pay service, please be sure you include your 8-digit utility service account number. Please send payments to:

City of Union City
5047 Union St.
Union City Ga. 30291

What are the water, sewer and sanitation rates?

View the current utility rates.

I own a vacant property and I want temporary service. What do I do?

You will need to fill out a Temporary Services Agreement(PDF, 110KB) for Utility Services.

What are the outdoor water use restrictions?

The City of Union City follows the guidelines established by the State of Georgia. Please visit the Environmental Protection Division (EPD) for the current restrictions.

As a resident, how do I stop service?

You will need to complete the Account Finalization Form(PDF, 271KB).

As a new resident, how do I get service?

You will need to complete an Application for Utility Services(PDF, 67KB).

How do I pay my utility bill?

Bill payment information will assist you with the information you need in order to make a payment using one of the many ways available for you to make a payment.

How can I tell if I have a leak?

To test for a leak, make sure that no water is running inside the house. Go out to the water meter location, remove the meter box lid and observe the small red wheel device on the water meter face. If it is turning even slightly, there is a leak somewhere on your side of the meter.

Why do I have low water pressure?

You could have low water pressure due to work being performed on the water system. You can contact the Public Works Department at (770) 306-6855 to determine if there is a problem with the system. If the City is not working on the system, you should check the service line from the meter to your house for a possible leak. If no leak can be found, the pressure regulator inside the house could be clogged. In that case, you should call a plumber for service. The Public Works Department cannot perform work on private property.

How often will I be billed?

Learn about your Utility Billing.

Where does my water come from?

Water provided by the City of Union City is purchased from the City of Atlanta and the water comes from the Chattahoochee River. View the annual water quality report for additional information.

Is my water meter read every month?

Yes, water meters are read electronically every month.

What do I do if the water line that runs from the meter to my house breaks?

If you are unable to turn off the water, call the Public Works Department at (770) 306-6855. After hours and on weekends/holidays call(770) 964-1333. You will need to call a plumber to make repairs.

Who do I call for water emergency service?

Normal Business Hours (Monday through Friday between 8:00 am to 5:00 pm)
Customers can call the Public Services Department (770) 306-6855, Utility Office (770) 515-7953, or City Hall (770) 964-2288.

After Hours or on Weekends/Holidays
For water or sewer-related emergencies, please call (770) 306-6855, extension 1.

Note: Failure to pay your water bill or apply for service does not constitute as an emergency.

What do I do if my sewer backs up?

During normal business hours, call the Public Works Department at (770) 306-6855 to report the trouble. The City will dispatch someone to check the sewer mains in the street. If there are no problems with the main lines, the service technician from the City will advise you to call a plumber.

During after-hours (i.e., weekends and/or holidays), call (770) 375-0620 to speak with the Water Division Supervisor.